Includes index.

Stages of an implementation overview

What to do before you begin a project

Four keys to consider when buying an ERP or CRM solution

How to evaluate and buy business application software

Organizing your team for success and project governance

Sprints and tools needed to run your project

Change management throughout your project

Organizing your business by processes

Independent software vendors--filling gaps and managing partnership

Factors for a successful project kickoff

Designing the software collaboratively

Requirements gathering and staying "in the box"

Conference room pilots

Dealing with challenges mid-project

Customizations vs. configurations and how you manage them

Data migration--early and often

Environment management and deployments

Testing

Training for all

Going live

Hypercare

Support and enhance your project

Bringing it all together

The bottom line