Front office operations / Grayfield T. Bajao, Rene D. Osorno
Material type:
TextPublisher: Quezon City : Wiseman's Books Trading, 2020Description: x, 334 pages : illustrationsContent type: - text
- unmediated
- volume
- 9786214180943
- 647.94068
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
Book
|
Cubao Branch Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf(Opens below)) | c. 2 | Room use only | 51587QC | |
|
Book
|
Main Library Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf(Opens below)) | c. 1 | Room use only | 51586QC | |
|
Book
|
Talipapa Branch Filipiniana Section | Filipiniana | F 647.94068 B165f 2020 (Browse shelf(Opens below)) | c. 3 | Room use only | 51588QC |
"A guide to effective customer service"--Cover.
Includes bibliographical references (pages 334).
Provide information in the hotel front office operations
Provide effective customer service
Receive and process reservations
Operate computerized reservations system
Provide accommodation reception services
Conduct night audit
Provide club reception services
Provide concierge and bell services
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