Includes bibliographical references and index.

I. Information flow

Manage with the force of facts

Can your digital nervous system do this?

Create a paperless office

II. Commerce : the internet changes everything

Ride the inflection rocket

The middleman must add value

Touch your customers

Adopt the web lifestyle

Change the boundaries of business

Get to market first

III. Manage knowledge to improve strategic thought

Bad news must travel fast

Convert bad news to good

Know your numbers

Shift people into thinking work

Raise your corporate IQ

Big wins require big risks

IV. Bring insight to business operations

Develop process that empower people

Information technology enables reengineering

Treat it as a strategic resources

V. Special enterprises

No health care system is an island

Take government to the people

When reflex is a matter of life and death

Create connected learning communities

VI. Expect the unexpected

Prepare for the digital future