Writing difficult messages : a fun guide to no messages for yes results / Dr. Dups

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Material type: Text

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Contents:

Chapter 1. Not so fast, Speedy! : difficult messages

Chapter 2. B.E.A.R. the burden : bad news messages

Chapter 3. Hold them D.E.A.R. : demand messages

Chapter 4. Bring them for A.F.A.R. : conciliation messages

Chapter 5. Soft-sell A.I.D.A. : persuasion messages

Chapter 6. Kisses to ABC : style and tone

Chapter 7. Spiced-up write-ups : word pictures for features

Chapter 8. Tabloids to go : the corporate newsletter

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	Main Library Filipiniana Section	Filipiniana	F 808.0666 D362w 2011 (Browse shelf(Opens below))	Available	116390d

Library's copy autographed by the author.